March 27, 2020
I hope this message finds you in good health and spirits as we all navigate this new, great challenge. Last week, I shared our business continuity plans with you as we set out to operate at full capacity with 100% of our team working remotely. Today, we are a week and a half into that transition, and I couldn't be more proud of our team. We anticipated that one day we might need to operate without use of our headquarters, for any number of reasons. Today, we are happy to report that our technology ecosystem and contingency planning have been successful during the transition to a 100% work from home (WFH) operation during this crisis.
Through it all, our on-time performance (more than 98%) remains at pre-WFH levels, and we're moving more freight than before the coronavirus. Much of that freight is in the form of medicine, food, and grocery replenishment, helping to support hard-hit communities. We have been working tirelessly with our various trade association contacts to influence or assess regulatory changes, as well as understand local and federal definitions of "essential" and "critical" to help our customers decipher the impact to their businesses.
We are thankful to be doing our small part in helping our customers, carriers, and friends weather this epic disruption to all of our lives. We are grateful to the drivers, warehouse staff, retail workers, and all of the people in the supply chain unable to work from home, who are keeping us alive. We hope this ends soon, and as safely as possible for everyone. Thank you for your business and your continued trust. I will send a broader assessment of both Tucker operations and the freight markets next week. Until then, be well.
Jeff Tucker, CEO