One customer recently told us that one particular LTL carrier damages about 10-20% of the product they receive, so they scrap the freight, don’t file a claim, and get a credit from their supplier. Our Managed LTL Program folks are working with this customer to (a) identify its true costs, including freight, time, resources, disposal and loss of sale; and (b) establish pricing with carrier(s) that value its freight, and can handle it without damage; and (c) establish customer service procedures that save the customer time, but more closely monitor performance; and (d) save money.
Do you ship $100,000 to $1,000,000 of LTL freight? Do you experience any of the issues above? Please call us and ask to speak with a sales representative about our Managed LTL Programs.